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The original item was published from 12/27/2017 2:24:00 PM to 1/13/2018 12:00:05 AM.

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Posted on: December 27, 2017

[ARCHIVED] Text-to-911 Now Available Statewide

Text to 911_Apple_Phone

In an emergency, dialing 911 is a call for help. But for people with hearing loss or those who must remain quiet in a dangerous situation, calling 911 may not be an option.

Thanks to the Minnesota Department of Public Safety Emergency Communication Networks (DPS-ECN), a person can now text messages to 911.

DPS-ECN worked with stakeholders around Minnesota to develop Text-to-911 on Minnesota’s Next Generation 911 (NG911) network. Minnesotans can use the service throughout the state.

If it is an emergency and you cannot call 911, take these steps:

  • Enter the numbers 911 in the "To" field
  • Text your exact address and type of emergency
  • Send the message
  • Use simple words, but do not include abbreviations, emoji’s, pictures or slang
  • Promptly answer questions and follow instructions

Text-to-911 has some challenges. The emergency response time may be lengthened due to the time it takes to type and send a text. Delivery of texts and speed of delivery are also not guaranteed.

DPS-ECN offers these cautions:

  • Do not text and drive.
  • Dispatchers prefer calls so they can get cues from background noise and voice inflections. If you text 911, dispatchers will ask if they can call you.
  • Location is not as accurate when texting as it is with a call. Text your exact address and other location information.
  • Texts to 911 will get a bounce back message if you are roaming.
  • Texts to 911 have a 160-character limit, can get out of order, or may not be received.
  • Language translation service is not available for texts to 911.
  • A text or data plan is required to use Text-to-911.

The service should only be used in emergencies. Texting 911 with a false report is a crime. If you accidentally send a text to 911, send another text or call 911 to let the dispatcher know that there is no emergency.

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  1. Roseville City Hall

  2. 2660 Civic Center Drive

  3. Roseville, MN 55113


  4. Monday - Friday
    8:00 a.m. - 4:30 p.m.


  5. Phone: 651-792-7000

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